Lean Six Sigma for Services

Waste and non-value-added acitivites found in service processes
account for added costs of between 30% and 80%.
Lean service is designed to identify and remove this waste, allowing
for faster and more efficient processes that result
in high-quality services and improved productivity.

Our mission is to help your organization become the leading provider of services in your industry

  • Significant improvement in the service activities performed 
  • Significant reduction in the time spent on service tasks and/or activities
  • Significant reduction in the cost of providing services
  • Increased competitiveness and profitability

Our Approach


Learn the basics

  • Background and history
  • Principles and philosophy
  • What is Lean and Six Sigma?
  • What is Lean Service?

Define project and teams

  • Document projects
  • Form teams
  • Define CTQs

Measure speed and quality

  • Service time and performance
  • Current state map of services
  • Validate the measurement system

Same-day appointments

  • Balance charts
  • Spaghetti diagram
  • Bottlenecks and root cause

Improve flow and quality

  • 5S Housekeeping
  • Visual control
  • Continuous flow of value

Control pace and quality

  • Standard work
  • Error-proofing

Would you like to learn more?

Our Services


LSSI training content summarizes more than 20 years of impactful continuous improvement experience. It has a theoretical foundation and integrates practical tools and methodologies. LSSI’s content development team consists of seasoned process improvement experts who develop relevant content, exercises, and simulation games based on real-world experience and business applications.


LSSI is more than a training organization. We also offer the value-added service of live onsite or online instructor-led coaching and guidance to ensure the success of your organization’s Lean Six Sigma projects.
LSSI’s experienced Master Black Belt coaches are available to provide expert input and guidance at every step of project implementation that is tailored to your organization’s needs and preferences. 

Project Development

LSSI Master Black Belt instructors are also field experts. They have held senior leadership and management positions and have extensive experience guiding clients in successfully deploying Lean Six Sigma throughout their organizations – leading to increased productivity and substantial costs savings.


Organizations employing Lean Six Sigma Institute training and coaching services can expect to achieve a substantial improvement in lead times when providing products and services to customers, a sustainable increase in quality, a significant improvement in safety, increased employee morale, greater customer satisfaction, and a considerable reduction in costs.


Since 1998, LSSI has trained over 65,000 Lean Six Sigma professionals and has helped production and service organizations from a wide variety of industries to implement Lean Six Sigma tools and methodologies. Our certification is valid in more than 10 countries and is accredited by the CSSC.

Company Evaluation

Lean Company is a work philosophy to achieve the maximum potential of people and organizations. Lean Company provides you with a management system that integrates all areas of the organization into a single focus of  priorities, focuses on the efforts of teams at all levels, and emphasizes the essential value-added processes so that the delivery of value to the customer never stops.

Your Service Starts Here

Or contact — info@leansixsigmainstitute.org

Lean Six Sigma for Services

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