Terms of Service

Effective Date: April 8, 2026
Last Updated: April 8, 2026

1. Acceptance of Terms

By accessing or using the services provided by Lean Six Sigma Institute (“we,” “our,” or “us”), including:

you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Services.

2. Legal Entities & Global Operations

Lean Six Sigma Institute operates through multiple affiliated entities, including:

  • Lean Six Sigma Institute LLC (USA)
  • Lean Six Sigma Institute SLU (Spain)
  • Lean Six Sigma Institute CS (Mexico)
  • Lean Six Sigma Institute SAC (Peru)
  • Lean Six Sigma Institute & CO SAS (Colombia)
  • Lean Six Sigma Institute Chile SAS (Chile)

The contracting entity depends on your location and the nature of the transaction.

3. Eligibility

You must be at least 18 years old to use the Services.

By using the Services, you represent and warrant that:

  • You have the legal capacity to enter into a binding agreement
  • All information you provide is accurate and current
4. Accounts & Security

You may be required to create an account to access certain features.

You agree to:

  • Maintain the confidentiality of your account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts at our discretion.

5. Services & Educational Nature

Our Services include:

  • Online training programs and certifications
  • Educational materials and content
  • Community features (forums, messaging, assignments)

Certification Disclaimer:
Certifications reflect completion of program requirements only. We do not guarantee employment, promotions, salary increases, or business outcomes.

6. Corporate / Group Accounts

For organizational clients:

  • The purchasing entity is responsible for user access and compliance
  • Licenses may not be shared beyond authorized users

We reserve the right to suspend accounts for misuse.

7. Payments, Billing & Taxes

Payments may be processed through:

  • Authorize.net
  • Bank transfers (USA, Mexico, Spain, or other regions)

You agree to:

  • Provide accurate billing information
  • Pay all applicable fees and taxes

We do not store full payment details.

8. Refunds & Chargebacks

All purchases are subject to our refund policy.

  • Refunds are not guaranteed
  • Requests are reviewed on a case-by-case basis

Chargebacks:
Initiating a chargeback without contacting us first may result in account suspension and loss of access to Services.

9. Intellectual Property

All content, including courses, materials, videos, and branding, is owned by Lean Six Sigma Institute or its licensors.

You may not:

  • Copy, distribute, or resell content
  • Share account access
  • Record or reproduce training materials
  • Create derivative works

Unauthorized use may result in legal action.

10. Acceptable Use

You agree not to:

  • Violate any laws or regulations
  • Upload harmful or malicious content
  • Harass or abuse other users
  • Attempt unauthorized access
  • Interfere with platform functionality
11. User-Generated Content

If you submit content (e.g., forum posts or assignments):

  • You grant us a non-exclusive, worldwide, royalty-free license to use it
  • You confirm you have the rights to share it

We may remove content at our discretion.

12. Third-Party Services

We may include or rely on third-party services.

We are not responsible for:

  • Their content
  • Their availability
  • Their policies
13. Privacy

Your use of the Services is also governed by our Privacy Policy.

14. Availability & Modifications

We may modify, suspend, or discontinue any part of the Services at any time.

We do not guarantee uninterrupted or error-free operation.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Internet or infrastructure failures
  • Government actions
  • Cybersecurity incidents
16. Disclaimers

The Services are provided “as is” and “as available.”

We disclaim all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
17. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our total liability is limited to the amount paid by you
18. Indemnification

You agree to indemnify and hold harmless Lean Six Sigma Institute from any claims arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your infringement of third-party rights
19. Termination

We may suspend or terminate your access:

  • For violation of these Terms
  • For misuse of the platform
  • At our discretion

Upon termination, your right to use the Services ceases immediately.

20. International Use

You are responsible for complying with local laws when accessing the Services.

21. Dispute Resolution & Arbitration

Before filing a claim, both parties agree to attempt good-faith negotiation.

If unresolved, disputes will be settled by binding arbitration under the American Arbitration Association. You waive the right to a jury trial.

22. Governing Law

These Terms are governed by the laws of the United States, unless otherwise required by applicable local law.

23. Changes to Terms

We may update these Terms at any time. We will notify users of material changes.

Continued use of the Services constitutes acceptance of the updated Terms.

24. Severability

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lean Six Sigma Institute.

26. Contact Information

For questions:

Email: info@leansixsigmainstitute.org

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